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Warranty Return Policy

Utopia Computers 3 Year Warranty
618 300-0719

We like to keep our warranty very straight forward and in easy to understand language.

1. All systems have a 30 day return policy from date of delivery. To request a return, email rma@utopiacomputers.com with your name or order number. We will respond with an RMA number.
The only requirement of you is to package the system as received with all manuals and DVD's.

We do ask that if you have an issue that you allow us ample time to resolve the issue before requesting an RMA for a refund.

After 30 days, customer must pay to ship the system back fully insured with signature required.

2. Any damage incurred either shipping from our facility to you must be reported to us within 7 days of delivery. This is a requirement of Fedex, not us, for the insurance claim to be honored. We will then file the claim with Fedex and Fedex will make 3 attempts to pick up the package. Please take pictures or note the damage.

Once we have confirmation that Fedex is in possession of the package we will ship a replacement system.

Warranty covers the following items only:

Processor (cpu)
Power Supply
Memory Modules
All Hard Drives including SSD's

We do not cover case fans or any optical drives
Utopia Computers reserves the right to substitute any component that is no longer manufactured with a components of equal value

The following will void the warranty:

1. Removal of the side panels without our expressed permission
2. Alterations to the motherboard BIOS or SSD firmware updates without our expressed permission.
3. Repairs made by any 3rd party

If any issue is determined to have been caused by installed software or devices other than those shipped with the system, the customer will be responsible for all shipping charges incurred as well as an hourly rate of $60.00 for time spent diagnosing. PLEASE BE SURE TO MAKE A FULL BACK UP OF YOUR SYSTEM ONCE YOU HAVE INSTALLED ALL THE PROGRAMS YOU'LL BE USING.


The limitation of liability under no circumstance shall Utopia Computers be liable for (A) Any special, incidental, indirect, or consequential damages, including but not limited to physical injury, loss of data or profits, or (B) any amount of damages above the aggregated dollar amount paid by you for the products purchased from Utopia Computers. This limitation applies whether damages are sought as a tort claim (including negligence and strict product liability), a contract claim, or any other claim and notwithstanding any failure of essential purpose of liability.

Monitors must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law.
The warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item. This warranty is subject to change as required.